For home service businesses, the review ask works best right after the work is complete and the customer can see the result. Waiting too long lowers response rates.
Use the handoff moment
When the technician finishes, that is the moment to ask. A QR card, a short text, or a same-day email all work well if the experience was positive.
Train for consistency
Every crew should use the same short closing language so the process feels normal and not improvised. Consistency matters more than clever wording.
Measure which channels work
Some companies get better results from QR codes, others from SMS. Track the source so you can double down on the highest-converting path.