Staff usually avoid asking for reviews because they feel awkward, forget, or worry about being pushy. Training should remove that uncertainty.
Give one approved script
Use one short sentence everyone can remember. Keep it conversational and specific to the business.
Define the best moment
Set a clear trigger: after checkout, after a service walkthrough, after a successful repair, or after a patient says they are happy.
Make the next step obvious
Hand them a QR card or let them know a text is coming. The easier the path, the more often the ask will turn into a review.