Terms of Service

Introduction

Welcome to SnappyRatings, a service operated by StarForm LLC ("Company", "we", "our", "us"). These Terms of Service ("Terms") govern your access to and use of the SnappyRatings website, platform, and related services (collectively, the "Service").

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, you may not use the Service.

Description of Service

SnappyRatings provides a platform that enables businesses to:

• Generate personalized QR codes that redirect customers to a configured review destination
• Track QR scan activity via an analytics dashboard
• Send email and SMS review invitations to customers
• Configure automated follow-up invitations sent a set number of days after the initial outreach
• Manage review destinations across multiple platforms (Google, Yelp, Facebook, and others)
• Manage multiple business locations, each with its own QR code and review destinations (Growth plan)
• Customize the message body for outreach emails
• Link their Google Business Profile to view live reviews, ratings, and customer sentiment (Starter plan and above)
• Respond to Google reviews and view analytics on review trends (Growth plan only)

We reserve the right to modify, suspend, or discontinue any part of the Service at any time.

Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to use the Service.

Account Registration

When creating an account, you agree to:

• Provide accurate and complete information
• Maintain the security of your login credentials
• Accept responsibility for all activity under your account

You may not share your account credentials with others.

QR Codes, Scan Data & User Content

SnappyRatings generates QR codes that redirect scanners to a URL you designate (e.g. your Google review page). You acknowledge that:

• You are responsible for ensuring the destination URL is accurate, legal, and appropriate
• Scan data (IP address, timestamp, user agent) is collected for analytics and is not shared with third parties
• You may not point your QR code to illegal, fraudulent, or harmful content
• We reserve the right to deactivate QR codes that violate these Terms

You agree not to use the Service to distribute spam, engage in phishing, or redirect users to malicious destinations. Businesses are solely responsible for the destination URL and any content customers encounter after scanning.

Email & SMS Outreach

All plans include email and SMS review invitation tools, including the ability to configure automated follow-up messages. By using these features, you agree to:

• Only submit customer contact information for which you have obtained prior express consent to receive marketing or solicitation communications
• Comply with all applicable US laws governing commercial email and SMS messaging, including the CAN-SPAM Act and the Telephone Consumer Protection Act (TCPA)
• Ensure SMS recipients have provided express written consent where required, and all emails include a valid postal address and a functional unsubscribe mechanism
• Honor unsubscribe requests — SnappyRatings maintains a per-business suppression list; once a recipient unsubscribes, they will not receive future emails from that business through the platform
• Not use the outreach tools to send spam, unsolicited bulk messages, or communications unrelated to review requests
• Accept that SnappyRatings may suspend outreach access if abuse is detected or reported

SnappyRatings provides sending infrastructure only and is not liable for any violations of law arising from your use of outreach tools. You are solely responsible for ensuring your outreach complies with applicable law.

SnappyRatings also sends platform emails to your account address, including a weekly performance digest, onboarding tips, and milestone notifications. You may opt out of digest emails at any time from your dashboard settings.

Payments & Billing

Certain features require payment. Payments are processed securely through Stripe, a third-party payment processor. We do not store full credit card information on our servers.

By subscribing to a paid plan, you agree:

• To authorize recurring billing
• That fees are non-refundable unless required by law
• That cancellation stops future billing but does not retroactively refund prior charges

We may change pricing with reasonable notice.

No Refund Policy

This includes but is not limited to:

• Unused portions of a billing period after cancellation
• Dissatisfaction with results, review volume, or customer response rates
• Account suspension or termination due to violations of these Terms

You may cancel your subscription at any time to stop future charges. Cancellation takes effect at the end of the current billing period and does not entitle you to a refund of any amount already charged.

If you have a billing dispute you believe was made in error, contact us at support@snappyratings.com within 30 days of the charge.

Acceptable Use

You agree not to:

• Use the Service for illegal or fraudulent activity
• Attempt to hack, disrupt, or reverse engineer the platform
• Introduce malicious software
• Interfere with platform security
• Use automated scripts or bots to interact with the Service
• Impersonate another business or person

Violation may result in suspension or termination without refund.

Termination & Data Deletion

You may cancel your subscription at any time from your dashboard. Cancellation stops future billing and your account will remain active until the end of the current billing period, after which your account and all associated data (including contacts, invitations, QR scan history, locations, and settings) will be permanently deleted.

Data deletion requests: You may request deletion of your personal data at any time by emailing support@snappyratings.com. We will fulfill verified deletion requests within 30 days. Affiliate account records may be retained in a limited archived form to satisfy applicable tax reporting obligations.

SnappyRatings may retain minimal identifying information in an internal archive solely for legal and compliance purposes following account deletion.

Data Security & Breach Notification

SnappyRatings implements reasonable technical and organizational measures to protect your data. In the event of a security breach that is reasonably likely to result in harm to affected individuals, we will notify you without undue delay and, where required by applicable US breach notification laws, within a reasonable time of becoming aware of the breach. Notification will be sent to the email address on your account.

You are responsible for maintaining the security of your account credentials and notifying us promptly if you suspect unauthorized access to your account.

Intellectual Property

All software, branding, logos, design, and content (excluding user-submitted content) are owned by SnappyRatings and protected by intellectual property laws. You may not reproduce or distribute our intellectual property without written permission.

Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE MAKE NO GUARANTEES REGARDING SPECIFIC BUSINESS RESULTS, REVIEW VOLUME, OR CUSTOMER RESPONSE RATES.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SNAPPYRATINGS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF DATA, OR LOSS OF BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO SNAPPYRATINGS IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Indemnification

You agree to defend, indemnify, and hold harmless SnappyRatings and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation, including CAN-SPAM and TCPA; or (d) any content or contact data submitted through your account.

Force Majeure

SnappyRatings shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, power outages, internet or telecommunications failures, or the unavailability of third-party services (including Stripe, Resend, Infobip, or other delivery providers). In such events, SnappyRatings's obligations will be suspended for the duration of the force majeure event.

Dispute Resolution & Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Service shall be resolved exclusively by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Kent County, Michigan. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver. You waive any right to participate in a class action lawsuit or class-wide arbitration. All disputes must be brought in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

Exception. Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm while arbitration proceedings are pending.

If arbitration is found unenforceable for any reason, disputes shall be resolved exclusively in the state or federal courts located in Kent County, Michigan, and you consent to the personal jurisdiction of such courts.

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of law provisions. You agree that any legal action or proceeding not subject to arbitration under Section 17 shall be brought exclusively in the state or federal courts located in Kent County, Michigan.

Changes to Terms

We may update these Terms periodically. We will notify you of material changes by email or via a notice in your dashboard at least 7 days before the changes take effect. Your continued use of the Service after the effective date of any changes constitutes acceptance of the updated Terms.

Affiliate Program

SnappyRatings operates an invite-only affiliate program that allows approved individuals ("Affiliates") to earn commissions by referring new paying customers to the Service. By participating, you agree to the following:

• Eligibility. Participation is by invitation only and subject to our approval. We may revoke affiliate status at any time at our sole discretion.
• Commissions. Affiliates earn a per-referral monthly commission for as long as the referred customer remains an active paying subscriber. SnappyRatings reserves the right to adjust the commission rate at any time, at its sole discretion, with or without prior notice. The rate in effect at the time a referral signs up is the rate that applies to that referral for as long as that referred customer remains active.
• Payment. Commissions are paid automatically via Stripe Connect to your connected bank account. SnappyRatings is not responsible for payment delays caused by Stripe or your financial institution.
• FTC Disclosure Requirement. You are required by the FTC to clearly and conspicuously disclose your material connection to SnappyRatings whenever you promote the Service. Failure to make required disclosures is your sole responsibility and may result in termination of your affiliate account.
• Prohibited conduct. You may not use deceptive, misleading, or spam-based promotion methods, or engage in cookie stuffing or other fraudulent referral tactics.
• Taxes. You are solely responsible for reporting and paying taxes on commissions earned. Affiliate account records may be retained after account closure to satisfy applicable tax reporting obligations.
• No employment relationship. Participation does not create an employment, partnership, agency, or joint venture relationship between you and SnappyRatings.
• Termination. We may terminate your affiliate account and forfeit any unpaid commissions if you violate these Terms or generate invalid referrals.

Contact Information

For questions regarding these Terms:

StarForm LLC (operating as SnappyRatings)
Email: support@snappyratings.com